Refund policy

We want you to love everything from Cuddleclub. If something isn't right, here's how returns and refunds work.

Return window

You can request a return within 15 days of delivery. Please contact us before sending anything back.

What can be returned

Items must be unworn, unwashed and in their original condition, with tags and packaging.
Items that arrived in the same package need to be returned together.
For hygiene reasons, underwear, potty training pants and opened socks can't be returned unless they arrived damaged or incorrect.

How to start a return

Email us at support@cuddleclub.store with your order number and the reason for the return.
We'll email you a prepaid return label, usually within 2 business days.
Pack the items securely and ship them using that label. Returns sent any other way can't be processed.

Refunds

Once your return is received and inspected, we'll refund the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank. Original shipping charges are not refundable.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll make it right with a replacement or a full refund.

Exchanges

We don't offer direct exchanges. To get a different size or color, return the original item for a refund and place a new order.

Cancellations

Orders are processed quickly, usually within a few hours, and can't be changed or cancelled once processed. If your order has already shipped, you can decline the delivery or return it under this policy.

Shipping

Items in one order may ship from different warehouses and arrive in separate packages.